Terms of Service
November 1, 2025
These Terms of Service (“Terms”) govern your access to and use of our website, content, and matchmaking or coaching services (“Services”). By using our website or engaging our Services, you agree to these Terms and our Privacy Policy and Website Disclaimer.
1. Eligibility
By using this website or participating in our Services, you represent that you are at least 21 years of age, and are legally single, separated, divorced, or widowed — and therefore eligible to engage in dating or matchmaking activities.
2. Nature of Services
Matched By Design provides professional matchmaking and relationship-readiness coaching. We do not provide psychotherapy, counseling, legal advice, mediation, or any other licensed professional services. Use of our Services does not create a therapist–client, attorney–client, or mediator–participant relationship.
3. Account Registration and Client Portal
If you register for a client portal or intake process, you agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your login credentials.
- Notify us promptly of any unauthorized access or misuse.
- We reserve the right to suspend or terminate access for violations of these Terms.
4. Client Conduct
You agree to use our website and Services lawfully and respectfully. You must not:
- Post, transmit, or share false, misleading, or defamatory information.
- Harass, threaten, or harm other clients, staff, or affiliates.
- Use our Services for commercial solicitation or illegal purposes.
- We reserve the right to refuse or terminate services to any individual whose behavior is inappropriate, unsafe, or inconsistent with our professional standards.
5. Background Screening and Safety
Matched By Design may, at its discretion, conduct limited identity or background verification using publicly available information or third-party services. We are not obligated to perform such checks and make no representations about their completeness or accuracy. You are solely responsible for exercising judgment and personal safety when interacting with others.
6. No Guarantee of Results
While our approach is guided by professional insight, we do not guarantee any particular outcome, relationship, or match. Success depends on many factors outside our control, including your readiness, preferences, and participation.
7. Fees, Payments, and Refund Policy
All fees for Services are clearly disclosed in writing before engagement. Payments may be made by credit card, debit card, bank transfer, or other approved payment methods, and are due as
stated in your service agreement or invoice.
Because our Services involve personalized preparation and consultation from the outset, all payments become non-refundable once Services have commenced, except as required by law
or expressly agreed to in writing by Matched By Design.
If you cancel before Services begin and before any consultation, assessment, or onboarding activity has occurred, you may request a partial refund, subject to reasonable administrative deductions for time or expenses already incurred.
In limited cases, Matched By Design may, at its discretion, offer service credits or rescheduling options instead of refunds. Any such adjustments will be documented in writing and must be
used within the timeframe stated.
If you believe a billing error has occurred, please contact us immediately at info@matchedbydesign.com. We will review your concern promptly and respond within 10 business days.
8. Intellectual Property
All website content, logos, text, graphics, and materials are the property of Matched By Design and may not be reproduced or distributed without written consent. You may view or print materials for personal, non-commercial use only.
9. Limitation of Liability
To the fullest extent permitted by law, Matched By Design and its owners, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or Services. In no event shall our total liability exceed the amount you have paid for Services (if any), or such lesser amount as required under applicable law.
10. Indemnification
You agree to indemnify and hold harmless Matched By Design, its officers, employees, and affiliates from any claims, losses, or damages (including attorney’s fees) arising from your use of our website or Services, your breach of these Terms, or your interactions with others.
11. Third-Party Links and Integrations
Our website may contain links to third-party websites or integrations (such as scheduling tools or payment processors). We are not responsible for the content, accuracy, or practices of those third parties. Use of any linked site is at your own risk.
12. Dispute Resolution and Venue
Any dispute or claim arising out of or relating to these Terms, our website, or Services shall be brought exclusively in the state courts located in Broward County, Florida, or any other venue of Matched By Design’s choice.
Matched By Design reserves the right, at its discretion, to require that any dispute first be submitted to confidential mediation or arbitration in Broward County, Florida, or any other venue of Matched By Design’s choice, prior to litigation.
13. Modifications to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website or Services constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions.
15. Contact Information
Matched By Design, Inc.
10101 W. Sample Road, Suite 441. Coral Springs, Florida 33065
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