Privacy Policy
Effective Date: November 1, 2025
Matched By Design, Inc. (“Matched By Design,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you interact with our website, forms, or services.
By using our website or submitting information to us, you consent to this Privacy Policy and our
Website Disclaimer and Terms of Service.
Information We Collect
We may collect personal and non-personal information in several ways, including:
- Information you provide directly: Name, email address, phone number, gender identity, relationship status, location, interests, and any details you share through forms, calls, texts, emails, or consultations.
- Automatically collected information: We may collect data about your device, browser, IP address, and usage through cookies, analytics tools (e.g., Google Analytics 4), and advertising pixels (e.g., Meta Pixel). This helps us analyze site traffic and improve our content.
- Third-party sources: We may receive information from payment processors, email marketing platforms, or referral partners in order to provide and improve our services.
How We Use Your Information
We use your information to:
- Provide and manage matchmaking and coaching services;
- Personalize client intake and communication;
- Process payments and billing;
- Respond to inquiries and support requests;
- Send updates, reminders, and marketing communications (where permitted by law);
- Maintain site security and analytics for improvement.
We do not sell your personal information.
Consent to Communications
By submitting a form, texting, emailing, or calling us, you consent to receive communication from Matched By Design via email, phone, or text for service and marketing purposes. You may opt out at any time by following unsubscribe instructions or contacting us directly.
How We Share Information
We may share limited information with:
- Trusted vendors who assist in payment processing, scheduling, analytics, or email delivery;
- Professional advisors (e.g., accountants, attorneys) as legally necessary;
- Law enforcement or regulators when required by law or court order.
These providers maintain their own privacy and security standards. We only share information reasonably necessary to perform their functions.
Data Storage and Third-Party Systems
We store data securely using reputable third-party systems such as encrypted CRM platforms, cloud storage, and client management software.
While we select vendors committed to security, we cannot guarantee absolute protection against unauthorized access.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When no longer needed, data is securely deleted or anonymized.
Security
We use administrative, technical, and physical safeguards to protect your information. However, no system can guarantee 100 % security, and you acknowledge that data transmission over the internet is at your own risk.
Children’s Privacy
Our website and services are intended for adults 21 and older. We do not knowingly collect information from anyone under the age of 21.
Matchmaking vs. Therapy or Legal Services
No psychotherapy or mental-health treatment is offered by Erica Epstein, LMFT, and no legal services are offered by Eric B. Epstein, Esq., or by any person affiliated with Matched By Design.
Engagement with Matched By Design does not create a therapist–client, attorney–client, or mediator–participant relationship.
Your Rights and Choices
You may request access, correction, or deletion of your personal information by contacting us at info@matchedbydesign.com. We will respond to reasonable requests in accordance with applicable laws.
Cookies and Tracking
We use cookies and similar technologies for analytics and advertising. You can disable cookies through your browser settings, though some features may not function properly if you do.
Links to Other Websites
Our website may contain links to third-party websites not operated by us. We are not responsible for the content or privacy practices of such sites. You should review their privacy policies separately.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted here with an updated effective date.
Accessibility Commitment
Matched By Design is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to maintain a website that is user-friendly, inclusive, and compliant with recognized accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
If you experience difficulty accessing any part of our website or need assistance, please contact us at info@matchedbydesign.com or 954-996-2824. Describe the issue, page, and preferred contact method, and we’ll make reasonable efforts to resolve it promptly.
Our website may include third-party tools or links. While we cannot control their accessibility, we encourage those providers to support inclusive digital experiences.
Contact Information
Matched By Design, Inc.
10101 W. Sample Road, Suite 441. Coral Springs, Florida 33065
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